QUESTION:
I am trying to launch DemandTools and as soon as I click the icon it gives a message that it has stopped working and shuts down.
How can I resolve?
ANSWER:
The resolution will depend:
1. If the login screen did not appear and this is a FRESH install (never got the login screen), either:
- There is a problem with the .net versions installed on the PC
- The most recent version of DemandTools requires .NET Framework 4.6.2 or higher to be installed on your computer.
- Please refer to the this link for instructions on how to install .NET 4.6.2: https://www.microsoft.com/en-us/download/details.aspx?id=53345
- NOTE: The previous versions of .NET framework must be installed as well. (i.e. need .net 2.0, 3.0 and 3.5)
- If ALL .net versions are installed it is possible they have been corrupted
- Try running a Windows Update and then relaunch DemandTools
- If this is a BRAND NEW LAPTOP/PC (fresh out of the box), try running a full Windows Update to ensure the OS is up-to-date as typically there are updates available from the time the PC was configured to when it was purchased.
- Local firewall software on the PC/network is blocking the application
- Look for a list of applications and "Allow" or "Trust" DemandTools
2. If DemandTools had been working for quite some time and JUST started shutting down, AND the login screen is not displayed, then:
- Most likely the company uses a proxy server and the user had selected auto-login, saving login and proxy settings, and the proxy settings have changed.
- To resolve, the user will need to run the utility attached above to uncheck auto-login
- Enter the updated proxy settings and re-login
- Changes may have been recently made to local firewall software on the PC/network such that the application is being blocked
- Look for a list of applications and "Allow" or "Trust" DemandTools/PeopleImport
3. If the login screen was displayed and DemandTools shutdown after entering the login credentials.
- It is likely a problem with proxy settings, network firewalls, etc. causing communication to be blocked to the Validity server. To resolve, consult your organization's internal IT/Network support personnel and provide them with the information in the following solution: DemandTools Network Settings
- There is not enough space in the DemandToolsData folder to create a logfile. To resolve make sure there is space in the My Documents folder.
In the status bar located at the bottom of DemandTools, the user will see "Licensing DemandTools" before it shut down.
