QUESTION:
Why do I need to create a trial when accessing production or a sandbox via DemandTools?
ANSWER:
This is normal when logging in to a production org, developer org, new sandbox or refreshed sandbox for the first time. Production orgs, developer orgs, sandboxes and refreshed sandboxes (refreshing a sandbox deletes the old sandbox and creates a new one with a new org id) all have different Salesforce organization IDs.
Our license verification process is based on the Salesforce org ID; when an org is logged into for the first time via DemandTools, a trial account needs to be created on our license server.
Customers with a current subscription will have their org switched from trial mode and updated to reflect their contract expiry date.
Multiple sandboxes are permitted for one production instance.
For faster activation, link the Sandbox to your Production org when creating the trial:
Enter your Production Org's 15- digit ID in the space provided on the Trial creation form
