The .csv file type is not innately UTF-8 encoded. Simply speaking this means when data that requires UTF-8 encoding support is in a .CSV file, it will not render correctly.
Example:
A customer used Bulk Backup to extract data containing non-English characters to a .csv file. They assumed the incorrectly formatted data in the export was an issue with how DemandTools pulled it down. The actual reason, .csv is not UTF-8 encoded and the user did not turn on the DemandTools option to encode to .csv as UTF-8.
Below is a list of modules and how you can find the option to read .csv files with UTF-8 encoding.
- MassEffect - Export:
- Encoding drop-down
- MassEffect - all other operations:
- Read CSV as UTF-8 checkbox
- Find IDs:
- Read CSV as UTF-8 checkbox
- Bulk Backup:
- Encoding drop-down
