QUESTION:
I am getting an "Authentication Error" error upon logging into PeopleImport, how do I resolve?
ANSWER:
1. If the error lists your Organization's Salesforce ID, this means that your account has expired.
Please contact our Sales Department to get this resolved and/or renew your account access by sending an email to: sales@validity.com
2. If the error states that the account has expired, but you still have an active license and the OrganizationID is EMPTY then the Salesforce password for that user has expired but a new one has not yet been entered. To resolve, log into Salesforce with that username, enter a new password, and then attempt to log back into PeopleImport.
NOTE: If auto-login was checked (not seeing the log-in screen) run the utility attached above to clear the check box. Launch PeopleImport again and login with the new password.
