QUESTION:
Why do I need to create a trial when accessing production or a sandbox via PeopleImport?
ANSWER:
This is normal when logging in to a production org, developer org, new sandbox or refreshed sandboxes for the first time.
Production orgs, developer orgs, sandboxes and refreshed sandboxes (refreshing a sandbox deletes the old sandbox and creates a new one with a new org id) all have different Salesforce organization IDs.
Our license verification process is based on the Salesforce org ID; when an org is logged into for the first time via PeopleImport, a trial needs to be created on our license server.
Customers with a current subscription will have their org switched from trial mode and updated to reflect their contract expiry date.
Multiple sandboxes are permitted for one production instance.
Click here to access our help documentation regarding accessing a sandbox
NOTE: Starting with version 2.4 users can activate THEIR OWN sandboxes i.e. link them to production; please refer to the help link above for more details.
