Troubleshooting
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UNABLE_TO_LOCK_ROW Error
QUESTION: I am getting the following error(s) occasionally from DupeBlocker, what should I do? DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following information: *** Trigger: Contact after update ***...
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DupeBlocker Today Web Page Error
QUESTION: Why, after clicking on the DupeBlocker Today tab, do I get this error: the web page cannot be displayed. ANSWER: The following website needs to be allowlisted: DupeBlocker: dbblog.crmfusion.com Most users can allowlist web pages on...
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DupeBlocker Auto-Convert Error "No Such Column"
QUESTION: I am getting the following error from DupeBlocker when it attempts to auto-convert a record: *** Executing Method: DB_AutoConvert.asyncConvert *** Exception Type: System.QueryException *** Exception Cause: null *** Exception Message: ...
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DupeBlocker - Lead Convert blocked by DupeBlocker but there is no matching record
QUESTION: I am trying to convert a Lead and I am getting a blocking error from DupeBlocker stating that the new Account is being blocked due to a matching Lead by one of my Lead to Account scenarios. The problem is there is no other matching Lead...
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DupeBlocker Errors Enabling or Disabling Non-standard or Custom Object
QUESTION: I am trying to enable or disable a non-standard or Custom object in DupeBlocker Settings but keep getting an Unexpected Error, how can I resolve? ANSWER: There are 2 reasons this can happen: 1. Your custom unit tests are completing with...
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DupeBlocker Auto-Merge Error "No Such Column"
QUESTION: I am getting the following error from DupeBlocker when it attempts to auto-merge a record: DupeBlocker 2: *** Executing Method: DB_AutoMerge.asyncMerge *** Exception Type: System.QueryException *** Exception Cause: null *** Exception ...
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DupeBlocker Today Page Not Displaying in Firefox or Chrome
QUESTION: When I access the DupeBlocker Today tab using the Firefox or Chrome browser, all I see is the status block and then a blank white screen. It was working before, and it works in Internet Explorer, did something change in Firefox and Chro...
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DupeBlocker Error: System.NullPointerException
QUESTION: Why am I getting a DupeBlocker Error: System.NullPointerException ANSWER: If you are receiving the following error: DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following information: *** ...
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DupeBlocker Error: Invalid field name for Account
QUESTION: I am getting the following error when testing my DupeBlocker scenarios and the duplicates are not being caught, how can I resolve? DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following info...
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DupeBlocker Key Building Errors: Error parsing json response: 'Syntax error'. Logged in? OR Processed Cancelled
QUESTION: I was in the process of building keys when it just seemed to stop with an error, how can I resolve? The error will vary based on what stage the key building was in: Deleting/Building new keys: "Error parsing json response: 'Syntax erro...
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DupeBlocker NOT Detecting Duplicates
QUESTION: I've set up my scenarios, but for some reason, duplicates are not being detected, what am I missing? ANSWER: There are a number of reasons that could be causing duplicates to not be detected including incomplete initial setup of DupeBloc...
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DupeBlocker Pop-up Message: You do not have access to the DupeBlocker web services
QUESTION: We have scenarios set up to "Do Not Insert", but when some of my users enter a record that should be redirected they get a pop-up with the following message instead: You do not have access to the DupeBlocker web services. Please contact...
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DupeBlocker Errors When Creating a Duplicate Record via a Custom Visualforce Page
QUESTION: I have created a custom Visualforce page for inserting my records, but when a duplicate is detected by DupeBlocker I am getting the following error message. How can I get the HTML to render correctly? Sample Error Text: This example ...
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DupeBlocker Error: Account: bad field names on insert/update call: Name: [Name]
QUESTION: I am getting the following error when DupeBlocker is attempting to auto-merge duplicate Person Accounts. How can I resolve? DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following informati...
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DupeBlocker Install Failed: Lead.ProductInterest__c: limit exceeded
QUESTION: DupeBlocker installation was unsuccessful due to the following error, how do I resolve? Problem: 1. () limit exceeded Lead.ProductInterest__c: limit exceeded Validation Errors While Saving Record(s) There were custom validation err...
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DupeBlocker Error: Future method cannot be called from a future method
QUESTION: I am getting the following error when DupeBlocker is attempting to auto-merge records. How can I resolve? *** Executing Method: DB_AutoMerge.asyncMerge *** Exception Type: System.DmlException *** Exception Cause: null *** Except...
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DupeBlocker Installation/Unit Test Error: SObject row was retrieved via SOQL without querying the requested field
QUESTION: DupeBlocker install/unit tests failing with the following error, how can I resolve? CRMfusionDBR101.DB_AutoConvert_UnitTests.testAsyncConvert_LeadToContact_Task 1749.0 System.SObjectException: SObject row was retrieved via SOQL withou...
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FIELD_CUSTOM_VALIDATION_EXCEPTION Errors Creating a DupeBlocker Task
QUESTION: I have a validation rule requiring all sales reps to pick a "Type" when a Task is created. This is blocking a Task from DupeBlocker. Is there a way to override validation rules for DupeBlocker? Here is the error I am getting: *** Trigger...
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DupeBlocker Error: INVALID_ID_FIELD, invalid record id: []
QUESTION: I received the following error after rebuilding my DupeBlocker keys, what does it mean? DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following information: *** Trigger: Account after up...
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DupeBlocker Error Merging Contacts: INSUFFICIENT_ACCESS_OR_READONLY
QUESTION: I tried to merge Contacts from a DupeBlocker Warning but it keeps failing with the following error: INSUFFICIENT_ACCESS_OR_READONLY, cannot merge with entity that is not accessible: How can I resolve? ANSWER: That error will occur whe...
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DupeBlocker Error: invalid ID field: null
QUESTION: I am getting the following error from DupeBlocker, what does it mean and how can I resolve? DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following information: *** Executing Method: DB_Auto...
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Salesforce login errors when attempting to install DupeBlocker
QUESTION: I am trying to install DupeBlocker and keep getting a message that the login credentials I am entering are invalid, but I know they are correct. How can I resolve? ANSWER: This is a Salesforce package installation problem of some kind...
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DupeBlocker Errors Updating Profile Permissions
QUESTION: I am trying to update some permissions on one of my custom profiles and cannot save the changes due to the following errors regarding DupeBlocker Scenario Target Filters & DupeBlocker Scenario object permissions. What am I doing wrong a...
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DupeBlocker Error: Apex heap size too large
QUESTION: I am getting the following error when attempting to update a Contact in Salesforce. How can I resolve? Error: CRMfusionDBR101.DB_Contact_BIUD_AIUD: System.LimitException: Apex heap size too large: 10579679 ANSWER: This error can occu...
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DupeBlocker Error: sObject type 'Contact' is not supported
QUESTION: I have been notified of the following error but cannot locate what is triggering it or identify how to correct it. Any suggestions? DupeBlocker has encountered an error. Please contact your Salesforce administrator with the followi...
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INVALID_SESSION_ID Errors When Inserting Records via a Custom VisualForce Page
QUESTION: We are using a custom Visualforce page to insert Accounts and have an Account Scenario set to "Do Not Insert" with the "Bypass Block" option selected. The insert is blocked but we also get a pop-up message regarding an INVALID_SESSIO...
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DupeBlocker Error: ENTITY_IS_DELETED
QUESTION: What causes this error in DupeBlocker? Note: this error can also occur for Leads and Accounts; e.g. ***Trigger: Lead before delete, ***Trigger: Account before delete *** Trigger: Contact before delete *** isMerge value: false **...
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Error Importing Settings from a 3.8 org to a 3.9 org: Settings file is invalid
QUESTION: I am trying to import settings from my sandbox (which is running version 3.8) to my production org where I just installed version 3.9 and keep getting an error "Settings file is invalid". How can I resolve? ANSWER: Settings are not c...
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DupeBlocker Error: Web service callout failed
QUESTION: When trying to access the DupeBlocker Settings or DupeBlocker Today Page tabs, the following error is thrown. Web service callout failed: WebService returned a SOAP Fault: coldfusion.xml.rpc.CFCInvocationException: [coldfusion.sql.Param...
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Apex governor limit warning
QUESTION: I am receiving the following warning from DupeBlocker, what should I do? NOTE: This is an example warning, the details may be slightly different. Subject: Apex governor limit warning Operation: merge.CRMfusionDBR101__Scenario_Filter__...