Troubleshooting

QUESTION: I am getting the following error(s) occasionally from DupeBlocker, what should I do? DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following information: *** Trigger: Contact after update ***...

QUESTION:  Why, after clicking on the DupeBlocker Today tab, do I get this error: the web page cannot be displayed. ANSWER:  The following website needs to be allowlisted:  DupeBlocker: dbblog.crmfusion.com  Most users can allowlist web pages on...

QUESTION: I am getting the following error from DupeBlocker when it attempts to auto-convert a record: *** Executing Method: DB_AutoConvert.asyncConvert  *** Exception Type: System.QueryException  *** Exception Cause: null  *** Exception Message: ...

QUESTION: I am trying to convert a Lead and I am getting a blocking error from DupeBlocker stating that the new Account is being blocked due to a matching Lead by one of my Lead to Account scenarios.  The problem is there is no other matching Lead...

QUESTION: I am trying to enable or disable a non-standard or Custom object in DupeBlocker Settings but keep getting an Unexpected Error, how can I resolve? ANSWER: There are 2 reasons this can happen: 1.  Your custom unit tests are completing with...

QUESTION: I am getting the following error from DupeBlocker when it attempts to auto-merge a record: DupeBlocker 2: *** Executing Method: DB_AutoMerge.asyncMerge  *** Exception Type: System.QueryException  *** Exception Cause: null  *** Exception ...

QUESTION: When I access the DupeBlocker Today tab using the Firefox or Chrome browser, all I see is the status block and then a blank white screen.  It was working before, and it works in Internet Explorer, did something change in Firefox and Chro...

QUESTION: Why am I getting a DupeBlocker Error:  System.NullPointerException ANSWER: If you are receiving the following error: DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following information:  *** ...

QUESTION: I am getting the following error when testing my DupeBlocker scenarios and the duplicates are not being caught, how can I resolve? DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following info...

QUESTION: I was in the process of building keys when it just seemed to stop with an error, how can I resolve? The error will vary based on what stage the key building was in:  Deleting/Building new keys: "Error parsing json response: 'Syntax erro...

QUESTION: I've set up my scenarios, but for some reason, duplicates are not being detected, what am I missing? ANSWER: There are a number of reasons that could be causing duplicates to not be detected including incomplete initial setup of DupeBloc...

QUESTION: We have scenarios set up to "Do Not Insert", but when some of my users enter a record that should be redirected they get a pop-up with the following message instead: You do not have access to the DupeBlocker web services.  Please contact...

QUESTION: I have created a custom Visualforce page for inserting my records, but when a duplicate is detected by DupeBlocker I am getting the following error message.  How can I get the HTML to render correctly? Sample Error Text: This example ...

QUESTION: I am getting the following error when DupeBlocker is attempting to auto-merge duplicate Person Accounts.  How can I resolve? DupeBlocker has encountered an error.  Please contact your Salesforce administrator with the following informati...

QUESTION:  DupeBlocker installation was unsuccessful due to the following error, how do I resolve?  Problem:  1. () limit exceeded  Lead.ProductInterest__c: limit exceeded  Validation Errors While Saving Record(s)  There were custom validation err...

QUESTION: I am getting the following error when DupeBlocker is attempting to auto-merge records.  How can I resolve? *** Executing Method: DB_AutoMerge.asyncMerge  *** Exception Type: System.DmlException  *** Exception Cause: null  *** Except...

QUESTION:  DupeBlocker install/unit tests failing with the following error, how can I resolve?  CRMfusionDBR101.DB_AutoConvert_UnitTests.testAsyncConvert_LeadToContact_Task 1749.0 System.SObjectException: SObject row was retrieved via SOQL withou...

QUESTION: I have a validation rule requiring all sales reps to pick a "Type" when a Task is created. This is blocking a Task from DupeBlocker. Is there a way to override validation rules for DupeBlocker? Here is the error I am getting: *** Trigger...

QUESTION: I received the following error after rebuilding my DupeBlocker keys, what does it mean?  DupeBlocker has encountered an error. Please contact your Salesforce administrator with the following information:  *** Trigger: Account after up...

QUESTION: I tried to merge Contacts from a DupeBlocker Warning but it keeps failing with the following error: INSUFFICIENT_ACCESS_OR_READONLY, cannot merge with entity that is not accessible: How can I resolve? ANSWER: That error will occur whe...

QUESTION: I am getting the following error from DupeBlocker, what does it mean and how can I resolve? DupeBlocker has encountered an error.  Please contact your Salesforce administrator with the following information: *** Executing Method: DB_Auto...

QUESTION:  I am trying to install DupeBlocker and keep getting a message that the login credentials I am entering are invalid, but I know they are correct. How can I resolve?  ANSWER:  This is a Salesforce package installation problem of some kind...

QUESTION: I am trying to update some permissions on one of my custom profiles and cannot save the changes due to the following errors regarding DupeBlocker Scenario Target Filters & DupeBlocker Scenario object permissions.  What am I doing wrong a...

QUESTION: I am getting the following error when attempting to update a Contact in Salesforce.  How can I resolve? Error: CRMfusionDBR101.DB_Contact_BIUD_AIUD: System.LimitException: Apex heap size too large: 10579679  ANSWER: This error can occu...

QUESTION: I have been notified of the following error but cannot locate what is triggering it or identify how to correct it.  Any suggestions?  DupeBlocker has encountered an error. Please contact your Salesforce  administrator with the followi...

QUESTION:   We are using a custom Visualforce page to insert Accounts and have an Account Scenario set to "Do Not Insert" with the "Bypass Block" option selected.  The insert is blocked but we also get a pop-up message regarding an INVALID_SESSIO...

QUESTION:  What causes this error in DupeBlocker?  Note: this error can also occur for Leads and Accounts; e.g. ***Trigger: Lead before delete, ***Trigger: Account before delete *** Trigger: Contact before delete  *** isMerge value: false  **...

QUESTION: I am trying to import settings from my sandbox (which is running version 3.8) to my production org where I just installed version 3.9 and keep getting an error "Settings file is invalid".  How can I resolve? ANSWER: Settings are not c...

QUESTION: When trying to access the DupeBlocker Settings or DupeBlocker Today Page tabs, the following error is thrown. Web service callout failed: WebService returned a SOAP Fault: coldfusion.xml.rpc.CFCInvocationException: [coldfusion.sql.Param...

QUESTION: I am receiving the following warning from DupeBlocker, what should I do?  NOTE: This is an example warning, the details may be slightly different.  Subject: Apex governor limit warning  Operation: merge.CRMfusionDBR101__Scenario_Filter__...