Billing and Account Management
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What’s the difference between Free and Pro subscriptions?
It’s best to think of a Free account as being a stellar source of inspiration for your email campaigns. With a Free account, you’re able to access best-of campaigns and sample unlocked access to the Mailcharts Index. MailCharts Pro subscribers are...
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How do I upgrade my MailCharts subscription?
You can upgrade your subscription at any time from your Plan Management page.
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How do I change my MailCharts password?
Changing your MailCharts password is accomplished using the following steps: Login to MailCharts Hover your mouse over your profile icon on the top-right and select My profile. Enter your new password using the password guidelines. Click Updat...
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Can I pay with an invoice?
Paying with an invoice is available to our Enterprise customers. If your team has over 20 members reach out at hi@mailcharts.com and we will set everything up!
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Will my account be automatically renewed?
Yes, MailCharts Pro is a subscription and your plan will renew automatically. If you’re on a monthly billing plan, your account will renew each month on the same date, and if you’re on the annual billing plan your account will renew automatically ...
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How do I cancel my MailCharts subscription?
You can cancel your subscription at any time from your Plan Management page (And, no, you don’t need to talk to someone to downgrade your subscription).
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Can I get a free trial?
No, but MailCharts is free to join! There’s nothing hidden about MailCharts Pro and when you join with a Free account, you’ll have examples of all of the great data available to Pro users when you navigate to the “Unlocked” section from the top na...
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What’s included in a free account?
We’re glad you asked! Joining MailCharts for Free means you’ll have access to thousands of curated email examples, insights from our team sent directly to your inbox—plus frequently unlock access to the MailCharts Index so you can sample the depth...
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How many team members can I add to my account?
Your team can be as big as you want! When you log in to your account, navigate to the Team management page and Invite new members. For each member that you add, you will be billed $49/month.
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How do I add teammates to my account?
Adding new members to your team is simple! Login to your account, hover over your profile image at the top right, and select “Team management”:https://app.mailcharts.com/manage/teamsThere, click “Invite members”, fill the invitation form, and clic...
