Troubleshooting GridBuddy Connect

After you register for GridBuddy Connect, you’ll receive an email to both verify your email address and activate your account. If you don’t click the “Activate your Account” link, you will not be able to login to GridBuddy Connect. Check your spam...

Issue: When I select Test Connection using Oauth as my authentication type, I get a 508 gateway error. Solution: The IP address for GridBuddy Connect needs to be allowlisted. In Salesforce, go to Setup and then Login History to get the IP address...

Issue: If you see this error at the top of a GridBuddy Connect grid: “internal error: cannot read property “flatObjectName” of undefined"It means that you put incorrect login information into the authentication popup.Solution: The GridBuddy Connec...

Issue:  I see an authentication popup whenever I try to load a grid in gridbuddyconnect.com or in Salesforce.  Solution:  There are four possible reasons for seeing an authentication popup.  Confirm that you have set up a “Default” record i...

Here are some troubleshooting steps for GridBuddy Connect: If a user can’t access grids: Confirm that the GridBuddy Connect (GBC) User record information (esp. email) matches their Dynamics User record Check the GBC User list to confirm the User...

If you enabled all four Clickjack protection boxes in Setup > Session Settings, you may get a connection error for GridBuddy Connect workspaces and GridBuddy Connect embedded grids built from the GridBuddy Connect lightning component.The error mes...

Troubleshooting GridBuddy Connect Grids If a user can’t access grids: Confirm that the GridBuddy Connect User record information (esp. email) matches their Salesforce User record Check the GBC User store if User was created  If you can't find ...