Troubleshooting suspensions and security compromises
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My IP is within compliance thresholds, why was it suspended?
When checking Certification in Everest or your Daily Performance Report, you may see a scenario where an IP can be suspended from benefits, but an issue is not listed and all of the compliance metrics are within acceptable limits (Green). When th...
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Why is my Certified IP address suspended?
A Certified IP address may be suspended for being out of compliance with Certification standards and requirements. Some examples of non-compliance include: Exceeding Certification performance thresholds, such as complaint rates, spam traps, or bl...
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What is the difference between suspension and removal in the Certification program?
Under the Certification program, a sender's IP addresses will be suspended if they fall out of compliance with the stated thresholds or if Validity is alerted to a potential security event. Suspensions are lifted and Certification benefits are res...
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Does my IP address or domain being suspended from Certification mean my email will get filtered to the spam folder or blocked?
Temporary suspension due to exceeding compliance thresholdValidity Certification uses a 30 day rolling average over numerous data points to check for Certification compliance. A large decrease in inbox placement is not expected when temporarily ex...
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What causes security compromises?
Security compromises occur as a result of bad actors exploiting known vulnerabilities within your network and software related to your email sending infrastructure or website. Common causes of security compromises include: Open relays: An infras...
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How does Validity detect a security compromise for your Certified IP?
Validity monitors the Certified IP addresses of all of its customers for suspicious activity 24 hours a day, 7 days a week, 365 days a year. We use a variety of methods, including real-time system alerts and human investigative techniques. To dete...
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What is a security suspension for a Certified IP address?
A security suspension results when email activity across a Certified IP address appears suspicious. Validity uses a number of tools to monitor activity over your Certified IP addresses. When we notice abnormal activity (such as a blocklisted doma...
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What does it mean when a Certified IP address has a security compromise?
Because security is of the highest priority for Validity and our customers, we make it a point to closely monitor your content, and we work to detect suspicious activity that could affect your sending reputation. One example of suspicious activity...
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What happens when Validity detects a security compromise of a Certified IP address?
Validity detects security compromises of your Certified IP addresses. When this happens, the following actions take place: Validity determines whether the security breach is legitimate. When suspicious activity is detected, the IP address is tem...
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What do the Certification security suspension notifications look like?
If your Certified IP address is suspended due to a security compromise, you will receive a notification via email. Subject lineThe subject line will be worded like this: ‘Suspension type’ for ‘Customer Name’ Certified IPs. Examples: Domain Blockl...
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How does a security compromise affect my benefits in Validity's Certification program?
When Validity detects a security compromise of a Certified IP address, the IP address is suspended and temporarily loses benefits of the Certification program. Only after the security compromise is remediated and compliance thresholds are met is t...
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Why is a security suspension of a Certified IP address important to resolve?
A security suspension of a Certified IP address is very important to resolve in order to regain full Certification benefits. Certified IP addresses receive benefits such as: Improved deliverability to mailbox providers such Microsoft Unblocked ...
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What should I do if the security of my Certified IP address has been compromised?
A security compromise not only poses a risk to your Certified IP address but could negatively affect your business and brand image. You should follow these guidelines if the security of your Certified IP address has been compromised: Immediately ...
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How to resolve a Certified IP security or policy suspension
Validity notifies you through email if one of your Certified IP addresses is suspended for a security or policy violation. The process for resolving a Certified IP security or policy suspension varies based on the type of suspension. However, cle...
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Which blocklists are monitored for Certification?
Validity monitors a variety of different blocklists for its Certification program. Below you can find which blocklists are considered critical and significant as well as which Domain Blocklists (DBLs) Validity monitors. Critical lists: An IP add...
