Frequently Asked Questions
How do I make a feature request for BriteVerify?
Login to BriteVerify Click on your user name at the bottom of the left navigation bar Click Feature Request Click Submit Idea Enter your feature request into the provided area. Include as much detail as you can. Select priority Click Submit
Does BriteVerify remove spam traps?
BriteVerify does not remove spam traps and there is no service available that can do this with 100% confidence. Spam traps are valid email addresses that accept incoming email. For more information about spam traps, please visit: Best practices f...
How do I test Unknown and Accept All email statuses in BriteVerify?
Developers usually have no problem finding invalid and valid addresses to test with their implementations of BriteVerify. But for less-frequently encountered statuses, this has been a little bit more difficult. So we have just created two new addr...
What is BriteVerify's team-based functionality?
As our service has grown over time, we’ve learned that one of the best ways to improve our product is to look at workarounds our clients have come up with while integrating BriteVerify into their workflows, understand why those alternatives were u...
What email addresses does BriteVerify identify as risky?
BriteVerify sorts emails into different categories, where emails marked as “Valid” are not risky at all and “Invalid” emails should in most cases be removed from your list. The remaining categories are a bit more nuanced. “Accept All” emails are ...
Can BriteVerify validate Private Email Relay addresses?
Yes. Private Email Relay addresses return the same “valid” result as any other valid email address. It is important to remember, though, that validating a Private Email Relay address only means that the relay address has been validated, not the or...
Why do I have limited time to download my records in BriteVerify?
One of your most valuable assets is the personal data of your customers and subscribers—names, phone numbers, email addresses, and more. To help keep that data secure and preserve trust in your brand, we limit how long we retain your verified list...
What is an Accept_All email status in BriteVerify?
Accept-All emails are when a server is set to receive all emails at a specific domain, meaning these domains accept any email you send to them at first. So it appears as if all of the emails are Valid at that domain, but the company actually has a...
What is the difference between "Accept_all" and "Unknown" email statuses in BriteVerify?
"Unknown" and "Accept_all" are 2 different status responses. For Unknown emails, the email address looks good, but the associated domain is not responding. This could be a temporary status for domains having intermittent issues or a permanent issu...
Should You Keep or Remove the Accept All and Unknown Emails?
The first thing to do is become informed about our status categories that make up the verification results. You can read more about BriteVerify's verification statuses here. In a perfect world a list of email addresses could be verified with only ...
How to update account details or user email address and password?
Updating your User login details As a user, you can manage changes to your email address or password by following the steps below. Log into your account using your existing credentials. Click on "Your Profile" on the bottom left-hand nav to updat...
How often should I verify old email addresses?
The quality of any email list gradually decays over time. The rate of decay will depend on many factors, from the consumers or industries you serve to the countries you do business in. Why does this happen? Simply put, email accounts get aband...