How do I get a login for the uFBL?
New subscribers should navigate to the Universal Feedback Loop main page, select Sign Up and fill out the required information. If you are already subscribed to some or all of Validity’s hosted feedback loops, you can login to the Universal Feedback Loop with either a user or FBL email address. An access link to login will be sent to the corresponding email address, so make sure you have access to the receiving mailbox.
Can I manage my uFBL in Everest directly?
Yes, Everest customers can set up and manage uFBL subscriptions or view the enrollment report. The enrollment report is exclusive to Everest customers and provides visibility into the provider, total complaints tracked, and date last complaint was received.
- Navigate to My Everest > Apps & Integrations > Feedback Loops (FBL).
- Click Add Account
- Click Sign up
- Click Show Instructions to capture your unique Everest FBL email address:
- {XXX+#}@fbl.everest.email
- This is the email address where you will forward spam complaints.
- Click Create Subscription to start the enrollment process.
Sign in (active subscription required)
- Navigate to My Everest > Apps & Integrations > Feedback Loops (FBL).
- Click Settings
- Click Sign in
Enrollment report (active subscription required)
- Navigate to My Everest > Apps & Integrations > Feedback Loops (FBL).
- Click Settings
- Click Enrollment report
What are the actions I can take within the uFBL platform?
After logging into the platform, you will land on the uFBL homepage:
Actions within the homepage include:
- Option to change language
- Languages available: English, Spanish, French, Italian, Dutch, Norsk, Portuguese, and Russian
- Adjust account details
- Add new users to subscriptions
- Add or change FBL email addresses
- Setup ISPs and Providers
- Create new FBL subscriptions
- Define subscriptions by IP/CIDR or Domain
Note: Sign up using a DKIM domain is currently only available for Comcast.
Which providers are included on the Universal Feedback Loop?
Does the Universal Feedback Loop take into account senders who manage multiple subscriptions?
- Pending activation: Waiting for approval on IP ownership via the confirmation email selected at setup.
- Disabled: By the postmaster or Validity.
- Paused: Sender has paused the subscription.
- Bounced: We tried sending the ARF report to the FBL address but ran into deliverability issues. The bounce message in the UI is generic. Reactivate the subscription and submit a support request if the issue recurs.
- Pending approval: Some postmasters prefer to review subscriptions before customers can start sending reports. Submit a support request if your subscription isn't approved within 2 weeks.
What should I do if I see "A subscription with this email already exists" error message on several large providers I had already set up before?
If you have existing subscriptions, then please select login with the FBL email address to reclaim access to the subscriptions and make adjustments as necessary.
Where can I go for help or support?
If you have further questions or need support, please submit a support request.
