BriteVerify accounts are typically disabled if we think that the user hasn’t followed BriteVerify’s Terms and Conditions.
The most common reason is a failed payment authorization. This can be easily resolved by contacting a customer support representative. We will provide access to your account. Once you enter a valid credit card it will be reactivated.
If your new card details are being declined, you will need to contact your bank to determine the reason. You may need to ask them to confirm BriteVerify as an approved vendor.
Other reasons may include suspected fraudulent activity or insufficient details on your account.
If you have any questions or need further assistance, please get in touch with a customer support representative.
NOTE: You will NOT be able to upload new files or access detailed verification results until the account status has been resolved.
