Understanding Statuses in BriteVerify

valid

The email address is a valid account.

🟢 Safe to mail

invalid

The email address is invalid. See the Secondary Statuses section below for more details.

🔴 Do not mail

accept_all

Indicates that this domain always says their email addresses are valid, even if they aren't. It will appear as if all of the emails are valid at the domain, but the recipient actually has a firewall or another spam tool that may remove the email message or send a bounce message at a later time.

🟠 Proceed with caution.

We consider this a risky email, and there's a fair chance it will bounce. If you decide to proceed, consider the following before mailing:

• If your ESP’s bounce threshold is 5% or less: 🔴 Do not mail

• If your ESP has given you a dedicated IP: 🟡 Mail slowly

unknown

The email address looks good but the associated domain is not responding. This could be a temporary status returned by a domain that is having problems, or a permanent issue for a dead or dying domain.

🟠 Proceed with caution.

We consider this a risky email, and there's a fair chance it will bounce. If you decide to proceed, consider the following before mailing:

• If your ESP’s bounce threshold is 5% or less: 🔴 Do not mail

• If your ESP has given you a dedicated IP: 🟡 Mail slowly

Secondary Status

Explanation

Suggested Action

email_address_invalid

The email address format is incorrect. For example, james0uwerwe#com is not in the correct email format of inbox@domain.com. Many of these can be prevented by applying simple regular expression to data prior to verification.

🔴 Do not mail

email_domain_invalid

The email address is associated with a domain that doesn't exist. For example, briteeeeverify.com is not a real domain capable of sending and receiving email. So inbox@briteeeeverify.com is an invalid email since it pertains to a domain that does not exists.

🔴 Do not mail

email_account_invalid

The email account (the inbox) does not exist at the given domain. For example, not-an-inbox@briteverify.com results in a secondary status of email_account_invalid.

🔴 Do not mail

mailbox_full

The inbox for this email account is full and cannot accept new incoming mail. Sending to this email address will generate a soft bounce. While soft bounces are not typically penalized harshly, routinely sending to an email address that bounces can negatively affect your sender reputation. Consider holding sends to this address until this status is cleared. 

🟠 Proceed with caution

disposable

Email address is disposable and the inbox will self-destruct. Disposable addresses are created to be valid temporarily so their owners can sign up for promotions or services without using a primary address. Disposable addresses will not yield value and typically just take up space in your database.

🔴 Do not mail

role_address

Email address was created to message a function like sales@, support@, or postmaster@. While many role addresses are valid, they typically underperform compared to addresses that message individuals. Unless you’re marketing to small businesses, role addresses will often dilute the performance of your marketing program.

🟠 Proceed with caution

Response Status

Error

Explanation

valid

-

-

invalid

invalid_phone_number

The provided number does not exist.

invalid

blank_phone_number

The phone number field is blank. This could be due to improper formatting.

invalid

invalid_format

The number provided has insufficient or inaccurate information.

invalid

invalid_prefix

Unable to verify the phone prefix or first 7 digits.

unknown

-

-

Response Status

Error

Explanation

valid

-

-

invalid

suite_invalid_missing

While the street address is valid, the suite/apartment is missing or invalid.

invalid

multiple_match

Two or more possible addresses are matched and so unable to choose one over the other.

invalid

missing_minimum_inputs

Missing minimum inputs to verify address.

invalid

zip_code_invalid

The address could not be verified based on the postal code provided.

invalid

unknown_street

Could not conclusively locate the input street to its unique street name.

invalid

directionals_invalid

Directional information did not match with the suffix provided (Ave, St, Blvd)

invalid

non_deliverable_address

Address cannot be delivered to.

invalid

suite_invalid

While the street address is valid, the suite/apartment provided is invalid.

invalid

suite_missing

While the street address is valid, the suite/apartment provided is required.

invalid

street_number_invalid

The building or house number is invalid.

invalid

street_number_missing

The building or house number is required.

invalid

box_number_invalid

The PO box number is invalid.

invalid

box_number_missing

The PO box number is required.

invalid

pmb_required

The Private mailbox number is missing.

unknown

-

-