How to Generate a "dumplog" for a failed login

QUESTION:

How do I generate a dumplog for a failed login?

ANSWER:

To generate a log file with details regarding login/license verification issues launch DemandTools with an extra parameter “dumplog” after the DemandTools.exe. To do this, a NEW shortcut for DemandTools will need to be created:

1. Right-Click on the desktop and click “New” -> “Shortcut”
2. Select “Browse” and browse out to program files (or program files (X86)) in the C drive  -> DemandTools Folder. 
   • Select DemandTool.exe
   • When selected it will populate as ("C:\Program Files (x86)\DemandTools\DemandTools.exe”).
3. Click Next -> Name the Shortcut (e.g. DT Special) and click Finish
4. Right click on the new shortcut
   • Select properties
   • In the“Target” text box add a space AFTER "C:\Program Files (x86)\DemandTools\DemandTools.exe" and then add “dumplog” including the quotes
   • The Target text box will look like this: "C:\Program Files (x86)\DemandTools\DemandTools.exe" "dumplog"
5. Now USE THIS shortcut to launch DemandTools and attempt to login. 
6. When the login error message appears click OK 
7. Go to mydocs\DemandToolsData\Logfiles and there should be a file called “DumpDataLog_{today’s date}.txt”.
8. Provide this file to your IT department as it will pinpoint where the breakdown is occurring.