QUESTION:
I was in the process of building keys when it just seemed to stop with an error, how can I resolve?
The error will vary based on what stage the key building was in:
- Deleting/Building new keys: "Error parsing json response: 'Syntax error'. Logged in?
- When caching records: HandleKeysCount() Error. Processed Cancelled.
ANSWER:
- These errors will occur when the Salesforce session for the Original key builder is interrupted for some reason.
- This typically happens when the user opens a new tab on the same browser and logs back into the same Salesforce org. This invalidates the current session which stops the key build in process.
- To avoid this error, use a different browser to login and/or use the "Batch Apex" key building method.
- The "Batch Apex" method runs slower than "Original" but does not require an active browser session as it runs in the background as an Apex Job.
- The Key Builder Type can be updated in DupeBlocker Settings.
More information on building keys can be found here.
