GridBuddy Connect - How to filter grids using the Zendesk connection

Filter instructions: 

1. Use Manage Grids to open or create the Zendesk grid you want to manipulate, then open the Define Filters page.
2. Select Create New Filter and add a filter name.
3. Set the Filter by Field option for your parent object (Ticket) or related object (Comment) to filter on a condition in that object.
4. Select Save.
5. Go to your grid and open the My filter dropdown menu to select the filter you created.

Examples of possible filters for your Zendesk grid include: 

• • Public comments: under the Comment object, set Filter by Field to Public equals true.
  • Internal comments: under the Comment object, set Filter by Field to Public equals false.
  • High priority tickets: under the Ticket object, set Filter by Field to Priority equals High.
  • All open tickets, including Pending and On Hold: under the Ticket object, set Filter by Field to Status not equal Solved.