GridBuddy Connect - Troubleshooting your GridBuddy Connect for Dynamics Grids

Here are some troubleshooting steps for GridBuddy Connect:

1. If a user can’t access grids:
   1. Confirm that the GridBuddy Connect (GBC) User record information (esp. email) matches their Dynamics User record
   2. Check the GBC User list to confirm the User was created and activated
2. If your grids don’t look right, or you see an error, turn on the browser Inspect Element and check the Console for any errors
3. If you still can’t figure it out, send us a Support ticket at support@validity.com with the following information:
   • Summary of the issue
   • Step by step instructions to reproduce it
   • Send screenshots of the issue
   • Send a URL of the page where the issue occurs
   • Send credentials for GridBuddy Connect and Dynamics
   • Confirm in what browser the issue appears