FAQ

We’ve curated thousands of email examples so you don’t have to waste time searching the internet. Login to your MailCharts account, click Emails in the top navigation and see collections of best email examples across different categories like Welc...

We’ve curated thousands of SMS examples so you don’t have to waste time searching the internet. Login to your MailCharts account, click SMS in the top navigation and see collections of the best SMS examples across different categories. SMS exampl...

Submitting a feature request is accomplished using the following steps: Login to MailCharts Hover your mouse over your profile icon on the top-right and select Feature Request. Click the Plus sign in the lower-left of the screen Enter the d...

The Weekly Roll-up allows you to see the big picture of what’s happening in your industry and is sent every Monday. Follow these steps to enable or disable your weekly roll-up email. Login to MailCharts Locate and roll your mouse over your subscr...

There are numerous ways to view holiday emails within your MailCharts subscription. Upon logging into your account, MailCharts displays an unlocked holiday email campaign for Free users. Navigate to the Emails feature and scroll down to see a ...

Yes! You can easily create group of brands that matter the most to you and geg customized reports! A the top of every brand page click “Add to group” button and select (or create) a group of brands that you want to use.

MailCharts collects emails from 2,500+ of the most popular ecommerce brands — from household names to the newest direct-to-consumer businesses and start-ups.You’ll find the brands that matter the most: your competitors and peers, brands you love a...

We’ve curated over 80 industry groups to include brands that reflect popular categories of ecommerce companies like apparel, footwear, home goods and more. You can see the full list here: Industries

For each of 90+ ecommerce industry groups you can see reports on email sending behavior, promotional rates, subject lines and benchmarks. To learn more about how to use industry reports view our YouTube video.

After triggering, classifying and analyzing thousands of journeys, we have learned that brands rarely change their triggered journeys more often than once a year. Some brands might update their content – colors, banners, images and copy – seasonal...

No. Open rate, performance date, deliverability stats, and any other panel data is not available in MailCharts.

If you’re interested in emails from a specific industry or brand, start by logging in and browsing our industries. You can also go to the Brands page and search for specific brands. Once you find a brand or industry that you’re interested in, star...

You can use advanced filters to specify your email search on any brand or industry page.

The finer details Things like image weight and preview text can hinder the inbox experience with awkward cutoffs and long load times. If your emails aren’t optimized, customers are more likely to move on to the next item in their inbox. Lighten up...

The MailCharts Index is designed for ecommerce email marketers. Our dataset of 2,500+ brands likely includes brands that are comparable to the brands you’re looking for, with similar audiences and strategies. The aggregated data can help you at bo...

Read this quick article to learn more about who is MailCharts for, why we may not be the best fit for your team, and if you should pay for Pro subscription (or stay on a free account):https://www.mailcharts.com/blog/is-mailcharts-for-me

No. We trigger and collect emails and data on the 11 essential email journeys that every ecommerce brand needs to send: Onboarding Cart abandonment Purchase Booking abandonment Browse abandonment Onboarding subscription Active subscription Winbac...